Returns & Refunds Policy

Effective Date: September 12, 2026

1. General Return Policy

Unless otherwise required by applicable law, all sales are final once an order has been shipped.

We do not accept returns of opened, used, altered, damaged-after-delivery, or otherwise compromised products.

2. Order Cancellations

Cancellation requests must be submitted before an order has been shipped. We will make reasonable efforts to honor cancellation requests, but cancellation cannot be guaranteed once processing has begun.

Orders that have already shipped are not eligible for cancellation.

3. Incorrect Items

If you receive an item that does not match your confirmed order, contact us as soon as reasonably possible after delivery.

We may request photographs of the item, packaging, shipping label, and order contents so we can verify the issue.

If the error is confirmed to have been caused by Veyrus Research, we may, at our discretion and as appropriate, provide a replacement, store credit, or refund for the affected item.

4. Damaged Shipments

If an order arrives damaged, contact us promptly and retain all packaging and shipping materials.

We may request photographs or other documentation showing the condition of the package and product at the time of delivery.

Eligibility for a replacement, credit, or refund will depend on the circumstances of the shipment and our ability to verify the damage.

5. Missing Items

If an item is missing from your package, contact us promptly with your order number and details of the missing item.

We may review packing records, order records, and other available information before issuing a replacement, credit, or refund.

6. Lost Packages

Once a package has been transferred to a shipping carrier, delivery is subject to the carrier's handling and delivery process.

Customers should first review tracking information and contact the carrier when appropriate.

Veyrus Research may assist with a carrier claim when reasonably possible, but we cannot guarantee replacement or reimbursement for packages marked as delivered by the carrier.

7. Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

We are not responsible for delays, non-delivery, or additional shipping costs resulting from an address entered incorrectly by the customer.

If a package is returned to us because of an incorrect or undeliverable address, additional shipping charges may apply before reshipment.

8. Returned Packages

Packages returned to Veyrus Research by the carrier may be reviewed on a case-by-case basis.

Depending on the reason for return and the condition of the package, reshipment may require payment of additional shipping charges.

9. Refund Processing

If a refund is approved, the amount and method of reimbursement may depend on the original payment method and circumstances of the order.

Approved refunds may take time to process and appear, depending on the financial institution or payment service involved.

10. Shipping Charges

Original shipping charges are generally non-refundable unless the refund results from an error caused by Veyrus Research or applicable law requires otherwise.

11. Abuse of Refund or Replacement Requests

Veyrus Research reserves the right to deny requests that reasonably appear fraudulent, abusive, repetitive, misleading, or inconsistent with order and shipping records.

12. How to Request Assistance

When contacting us regarding an order issue, please provide your order number, a description of the issue, and any relevant photographs or documentation.

13. Changes to This Policy

We may update this Returns & Refunds Policy periodically. Updated versions may be posted on this page with a revised effective date.

14. Contact Us